How are SLA rules typically referenced in PRPC?

In Pega Rules Process Commander (PRPC), Service Level Agreement (SLA) rules are primarily associated with assignments within a flow. When an assignment is created, the SLA defines the time frames and performance objectives related to that assignment. This association ensures that the system can track and enforce deadlines, notifying users about the status of tasks and triggering appropriate actions when deadlines are approaching or exceeded.

By placing the SLA on the assignment shape, you establish clear expectations for resolution or response times and can incorporate business rules to evaluate performance against those expectations. This focus on assignments emphasizes the importance of managing work effectively in a business process and ensures that users are accountable for their tasks within the established timelines. Thus, referencing SLAs on assignment shapes directly supports the workflow and enhances task management in any process.