How can case types be structured in Pega?

Case types in Pega can indeed be structured hierarchically, allowing for parent-child relationships between cases. This hierarchical structuring is a powerful feature because it enables more complex case management scenarios, where one case type can be broken down into related sub-cases. For example, a parent case might represent a broad project, and child cases could represent specific tasks or components related to that project. This not only helps in organizing cases but also facilitates easier management of workflows, as actions on the parent case can cascade to the child cases.

Furthermore, hierarchical case types support better data segregation and context handling, making it easier to implement business logic that involves multiple related cases. This design reflects real-world processes more accurately, as many organizational workflows involve nested processes that benefit from such relationships. Thus, the ability to create a structure where cases can relate to one another enhances the usability and functionality of the Pega platform in managing complex scenarios.