How does a case differ from other components in Pega?

In Pega, a case is fundamentally different from other components because it represents a structured process or transaction that helps facilitate the completion of work or the resolution of issues. Unlike mere data storage components, a case encompasses not only the data but also the flow of activities, decisions, and interactions that must occur to achieve a specific goal.

By serving as the central unit of work in the Pega platform, cases can encompass various stages, involve multiple parties, and accommodate dynamic interactions, making them pivotal in managing business processes efficiently. A case will typically include related tasks, information, and rules necessary to guide the workflow from initiation to resolution, thus emphasizing its role in process management rather than simply storing information or representing static data.

This understanding highlights how cases integrate data and process within the Pega framework, differentiating them significantly from other components which might focus purely on storage or interaction without the structured process aspect that a case embodies.