What does the term "case life cycle" refer to in PRPC?

The term "case life cycle" in PRPC refers to the stages a case goes through from creation to completion. In Pega, a case is a unit of work that typically represents a desired outcome, such as processing a loan application or handling a customer service request.

The life cycle of a case encompasses various phases, including initiation, processing, and resolution, which dictate how the case is handled by the system and the users involved in the process. Understanding the case life cycle is crucial for effectively managing workflows, ensuring that all necessary steps are executed and tracked, and providing visibility into the status of the case at any point.

This concept is fundamental to Pega's design, enabling organizations to model their business processes and optimize case handling to improve efficiency and outcomes. By recognizing the progression of a case throughout its life cycle, teams can implement best practices and allow for better decision-making along the way. Other options, while they may address different aspects of the system, do not accurately capture the essence of what a case life cycle represents in the context of PRPC.