What is a case type in PRPC?

In Pega Rules Process Commander (PRPC), a case type serves as a high-level abstraction for defining workflows. It encapsulates a set of related tasks and processes that are associated with a specific business scenario or outcome, such as handling customer service requests, applications for loans, or incident reports. Within a case type, users can define the stages and steps that make up the workflow, facilitating the management of work items from initiation to completion.

This abstraction is critical because it allows business analysts and process designers to map out complex processes in a manageable format. Each case type can have its own rules, data, and user interfaces, enabling tailored experiences for users and stakeholders involved in the case. By delineating workflows in this manner, organizations can ensure consistency, improve efficiency, and enhance tracking and reporting capabilities for different business processes.

The other options refer to concepts that are different from the definition of a case type. For instance, code snippets relate to programming logic, integration methods focus on connecting applications, and simple variables are used for calculations but do not encapsulate comprehensive workflows as case types do.