What is a work object in Pega?

A work object in Pega represents a specific instance of a case type. It reflects an individual case that contains all the relevant information, history, and actions associated with that particular instance. Each work object captures details specific to the case, such as the stage of the case, the data collected, decisions made, and any user actions taken. Essentially, it serves as the unit of work that users interact with while processing business tasks within the Pega application.

This concept is fundamental in Pega, as it underpins the application's ability to manage processes effectively. Each work object is unique and is identified by its case ID, allowing for precise tracking and management through the application's workflows. Understanding this definition is essential for effectively navigating and utilizing Pega's case management capabilities.