What is case routing in PRPC?

Case routing in Pega Rules Process Commander (PRPC) is fundamentally about how work items, or cases, are assigned to users or workgroups within an application. This process is guided by specific rules that determine who should receive a particular case based on criteria like skills, availability, workload, or other factors relevant to the business process.

The correct answer highlights that case routing is focused on the assignment of work items through predefined rules. These routing rules may include various conditions that assess the current context of the process, ensuring that cases are sent to the most appropriate individual or team. This is vital for maintaining efficiency and ensuring that work is distributed in a balanced way, allowing organizations to streamline their operations.

The other options do not accurately capture the essence of case routing. Deploying applications refers to the process of making an application available to users, creating user interfaces involves defining the graphical components that users interact with, and reporting functions focus on the analysis and presentation of completed cases rather than the ongoing assignment of active work items.