What is the purpose of "work queues" in Pega?

The purpose of work queues in Pega is to prioritize and manage work items effectively. Work queues serve as a means to group and assign work processes or tasks that need to be completed by various users within an organization. This functionality allows for better organization of tasks, ensuring that work items are handled based on their urgency, importance, or other defined criteria.

In Pega, when work items are placed in a work queue, team members can focus on their assigned tasks in a systematic manner. This contributes to improved efficiency and productivity, as teams can address high-priority items first or assign tasks to the appropriate individuals based on workload and expertise. Work queues also enhance visibility into the status of work, allowing managers to track progress, redistribute workload, or escalate issues when necessary.

By supporting structured task management, work queues empower organizations to manage workflow more effectively and ensure that work is completed in a timely manner.