What type of steps might a case stage include in Pega?

In Pega, a case stage is designed to represent a significant part of a case's lifecycle and typically includes steps that are related to the procedural flow of the case. This can encompass a variety of activities that are necessary to progress the case towards resolution. Related procedural steps are essential because they outline the actions that need to be taken at each stage of the case, ensuring that the process adheres to business rules and operational requirements.

These procedural steps can involve user tasks, automated activities, or decision points that influence the direction of the case. They are critical in guiding users through the necessary processes and managing the flow of work effectively. By structuring case stages around procedural steps, Pega enables organizations to standardize practices and integrate best practices into their workflows, thereby achieving greater consistency and efficiency.

The other options do not align with the primary purpose of a case stage in Pega. Auditing steps for compliance, while important, are typically used for monitoring and ensuring adherence to requirements rather than forming the central structure of procedural flow. Randomized user feedback sessions do not inherently relate to the procedural processing of a case, as they focus more on user satisfaction than on managing case progression. Similarly, hardware maintenance checks are not relevant in the context of case management within