Which of the following correctly describes a "case" in Pega?

In Pega, a "case" is characterized as an instance of a process, encapsulating the entire lifecycle of work to be completed. This definition emphasizes that a case is not merely a static data structure or a singular task, but rather a dynamic entity that represents a sequence of steps or tasks aimed at achieving a specific outcome. Each case encompasses the information, actions, and responsibilities needed to progress through various stages until resolution.

This understanding highlights the importance of cases in Pega as they enable organizations to manage processes in a structured way, ensuring that different tasks are coordinated and properly tracked throughout their lifecycle. Cases allow for the integration of data, workflow, and business rules, all of which contribute to efficient process execution and effective decision-making. In essence, a case links the data and the actions that need to be performed, allowing for streamlined work management within Pega applications.